So then I called 800-833-3000 and when I finally got through, it said they couldn’t answer questions about unemployment specifically. We're getting as many people on the lines as we can, as quickly as we can, but as you can imagine it's pretty much a shitshow since we have to get everyone taken care of while keeping our current staff as safe as possible. 2.) Be safe! The built-in redial feature for iOS (left) and Android (right). Those who are filing for unemployment are encouraged to go online first and try to fill out an unemployment claim at ui.nv.gov before picking up the phone and calling the office. As a former radio personality of over 12 years, this analogy speaks to me :). Auto Dial will call you when a live EDD worker is ready, and connect you. It's like calling a radio station to win something, lots of redial. We asked the FCC for its take. For TTY callers, use 1-866-366-0004. I am in Washington now, but started my unemployment in California. I could imagine its been a madhouse. "Once it gets an opening, we call via three-way, and then from there, we connect you to the call, and from there, you’re now connected to the ‘music section’ of the EDD, and you’re on hold there for about five to ten minutes, to speak to a rep," Woodley said. He says his data show calls are most likely to go through around those times. The phone lines are completely overwhelmed. He says it isn't, because the bot is only tying up the "busy" recording that gets you nowhere. Press question mark to learn the rest of the keyboard shortcuts. I followed the link and it didn’t go anywhere. I make my first call. "Some days, I even called over 300 times.". Let's get through this together!! What do you suggest I do to file a claim? I’m still unemployed and my only income since has been quiz sites for a few dollars here and there and that $1,200 stimulus check. Just wondering if there's any tricks to this? 4.) Another option is to call the unemployment offices, as states are required to provide claiming by phone. When asked in a recent interview about people having trouble getting through on the phone to the Labor Department about their unresolved unemployment claims, Gov. If you have a partial/incomplete claim you do need to speak to an agent to finish it up, no other option as some things need to be verified by a person. Thanks! NBC Bay Area was unable to immediately reach those customers to verify their claims, but we did try the service out ourselves, using accounts provided by Woodley. I checked the Care act FAQ and can not find anything about the SEAP program. The bot calls repeatedly -- possibly thousands of times -- until it hears the right message. "I made it through to one gentleman that said there was a problem with my ID and that I needed to speak to someone in that department. It happened to Andre Woodley Jr., too. The first one was $540 after taxes and the one for this week was $525 after taxes.. unsure why the payments are not the same. For discussion about the Upstate region of New York State. If you hear the message starting with, “Thank you for calling…”, hang up the phone because you will never get through to a live person. Usually, workers have to go through the chore of manually entering contact information before each chat, but Smith’s program automatically inputs the info. "Each person has a designated number that represents them, so it’s not like we’re representing some fake person," Woodley said. Their jobs have now become trying to get a hold of someone -- anyone -- who can help them find a way to receive unemployment benefits as they wait for businesses to start reopening. the phone line also unfortunately happens to be the only place non-english speakers can file for UI. Just keep trying. All rights reserved, California Employment Development Department. Is there an automated way to do this? Asking for a friend: has anyone been successful in establishing a new unemployment claim? I filed a claim 3 weeks ago, I finally received a call from the dol on Monday she said they would send a letter with the decision. What about claiming credit for the first week? Calls for assistance end with a busy signal and a recording. Its website claims Auto Dial is guaranteed to work, or you'll get your money back. Starting on Wednesday, Oct. 21, jobless workers having issues with their unemployment can set up a phone appointment with the agency. What's up with that? Tapping his experience making apps, Woodley created a "bot" -- an automated computer program designed to handle tedious tasks -- to call EDD for him. But there may be better ways to get help. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact NJ Unemployment in an easy-to-use summary, as well as a full comparison of the 5 ways to reach NJ Unemployment, compared by speed and customer recommendations. I applied online on April 14th. He says the process didn't take long. When you hear to words "welcome" press 1 for English. "I kept trying to call, kept trying to call." She explains the ways some states are trying to make it easier to file and the steps you can take to delay bills in the meantime. I called 888-209-8124 and entered my SSN and it said there was no claim on file for me. Multiple callers to the Louisiana Workforce Commission this week, if they did not get a busy signal, got an automated message saying they had to call back later to file for unemployment benefits. I don’t get through. You may be put on hold (states have also … “I went ahead and just spinned up a bot," Woodley said, "I built it in like 30 minutes, launched it, and was able to connect within five minutes.". Once the phone system realizes i have a claim, I am told to hang up and go online. Thank you so much for helping the people of NY. Woodley says he determined the EDD phone line plays two distinct recordings when someone calls. Coronavirus-related layoffs are leading to jammed phone lines and crashed websites at unemployment offices from coast to coast. It will get better. He realized he was on to something bigger when he shared the results with friends and followers on social media. Now 888-209-8124 won’t let me get through to anyone without filling out a new application. I have yet to get through to that phone number after trying now for several weeks.". The website doesn’t have this option and the phone line hangs up on you after going through all the prompts. Thank you for doing the hard work... May I please get some quick advice? The commission has received millions of phone calls since the start of the COVID-19 crisis. It listens to the voice message, and if it’s the 'wrong' message, it will hang up and do it again and do it again.”. A different recording plays if you're going to get through. The NBC Bay Area Responds team hears from viewers like Tricia and Chris every day. Instead of giving up, Woodley was inspired to take matters into his own hands. You can call and file by using a touch-tone telephone from anywhere in the USA or Canada. this line is jammed up hardcore. A different recording plays if you're going to get through. Fortunately, I don’t need to dial the number. Hi Squrf, I have been trying to file a claim for a week, but website is glitching for me, no matter the browser, (the online thing I get when I click on Unemployment Services is to view my 1099-G), and the phone lines haven't connected me to a real person yet after hundreds of calls. There are problems filing for unemployment benefits in Maryland that go beyond the state's beleaguered website. Ohio unemployment phone lines are back to busy; claimants questions mount as new stimulus bill goes in effect. " I've probably spent 12-14 hours on the phone trying to get through and I cannot get through." Am I eligible for payments from the Care act? A new UIA phone appointment system aims to eliminate the headache. After you sign up, you go about your business. Woodley said. Many people are yet again complaining they can’t get through to an agent. "Essentially, it constantly dials the phone number. One plays if all lines are busy, and the system isn't going to take your call. Woodley founded a business, Auto Dial, to market what he calls the EDD Call Bot. So many are calling, clicking, but not getting through… NBC senior business correspondent Stephanie Ruhle shares tips for filing for unemployment if you can’t get through on the phone. Tips on using this number: You will hear one of two messages, starting with “Thank you for calling…”, or “Welcome to…”. They are unable to reach a representative over the phone due to high demand. Can you help? Or anyone know what I should do? So then I called 800-833-3000 and when I finally got through, it said they couldn’t answer questions about unemployment specifically. For $30, you can use the bot, too. Making repeated phone calls manually, we were unable to connect with an operator. FAQ WITH EDD: From getting through on the phone to $600 payments, 7 … "When we do call the EDD, they’re connected directly with that person. When you hear the automated voice talking, hit 5 1 1 0, and you should be put on the waitlist. 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